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SHIPPING & RETURNS

SHIPPING
Rasa Sayang processes orders for shipping Monday through Friday, excluding public holidays. Orders received on weekends and holidays will be processed the next business day.

Domestic shipping within Malaysia (East & West Malaysia) is shipped and dispatched from Kuala Lumpur via Pos Laju Malaysia. Purchase RM100 above to gets FREE SHIPPING otherwise we charge a shipping flat rate of RM9 (West Malaysia) and RM15 (East Malaysia).

INTERNATIONAL SHIPPING
Rasa Sayang is pleased to offer shipping worldwide, at a flat rate of RM100 worldwide for a limited time. For a list of other countries that we ship to and general inquiries on international shipping, you may contact our staff by emailing sales@rasasayang.com.my

After your purchase is complete and your shipment has been dispatched, you will receive an email containing your tracking information. You may also view your shipment’s status at any time by logging in your tracking code on Pos Malaysia’s official website.

RETURNS
If you are for any reason unhappy with the items you have ordered, you may return them within seven (7) calendar days of delivery for an exchange of your purchase price.

All items must be returned in their original, undamaged packaging. We will not accept returns on items that have been worn, altered, washed, or damaged in any way. Final discount items do not qualify for return.

Return shipping is complimentary for all customers. Your refund will be issued to your original form of payment once the return has been received in our warehouse.

EXCHANGES
Exchanges will not be processed until your returned item has been checked into our physical store.

We do not provide refunds. You can only change for another product or products which cost the same or higher.

Other conditions for returns & exchanges:
1) Item must be in original condition
2) Price tag is still attached
3) Item is unwashed, unaltered and unworn condition
4) Sale item and purchases made with discount coupons are non-returnable and non-exchangeable.

Buyer will bear the cost of deliveries, returns and taxes if imposed. For further inquiries on our exchange policy, you may contact us at 017-225 2220 or by emailing service@rasasayang.com.my