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TERMS & CONDITIONS

We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.

By using our website, you accept and agree to our Privacy Policy.

Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services

WEBSITE CONTENT
While we do our best, we cannot guarantee that the colours shown on the website exactly reproduce the colours of our products. This may depend on the colour reproduction on your computer or mobile device.

Information on this website is subject to change without notice.

 
ORDERS
In order to make full use of our site, please set your browser to accept cookies and pop-ups. With questions, you may contact our staff by emailing sales@rasasayang.com.my

Rasa Sayang accepts the following forms of payment for online purchases: Paypal and Local Bank Transfers via iPay88. Orders are processed pending item availability and credit card verification. Rasa Sayang will contact you via email if there are any issues with your order.

A submitted order is considered an agreement to the general terms of sale and any other conditions listed on this site, including the privacy policy and the return policy.

Rasa Sayang reserves the right to cancel a purchase at any time. In the case of a cancellation, you will be notified by e-mail of the cancellation and the reason for cancellation within one (1) business day of purchase.

YOUR INVOICE
You will receive an email notification containing your invoice within 1 to 3 working days from the time you place your order.

SHIPPING
Rasa Sayang processes orders for shipping Monday through Friday, excluding public holidays. Orders received on weekends and holidays will be processed the next business day.

Domestic shipping within Malaysia (East & West Malaysia) is shipped and dispatched from Kuala Lumpur via Pos Laju Malaysia. We charge a shipping flat rate of RM9 (West Malaysia) and RM15 (East Malaysia).

INTERNATIONAL SHIPPING
Rasa Sayang is pleased to offer shipping worldwide, at a flat rate of RM100 worldwide for a limited time. For a list of other countries that we ship to and general inquiries on international shipping, you may contact our staff by emailing sales@rasasayang.com.my

After your purchase is complete and your shipment has been dispatched, you will receive an email containing your tracking information. You may also view your shipment’s status at any time by logging in your tracking code on Pos Malaysia’s official website.

GST/TAXES ON INTERNATIONAL ORDERS
For all orders within Malaysia, the total price of your order will include 6% GST at checkout. GST relief is granted on international orders and will be deducted when your international order is processed and your credit card is charged.

The postal fee charged does not include possible taxes and duties which may be applied by customs in the country where the order originated. the responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. For further information, it may be necessary to call local customs offices to gain further details.

RETURNS
If you are for any reason unhappy with the items you have ordered, you may return them within seven (7) calendar days of delivery for an exchange of your purchase price.

All items must be returned in their original, undamaged packaging. We will not accept returns on items that have been worn, altered, washed, or damaged in any way. Final discount items do not qualify for return.

Return shipping is complimentary for all customers. Your refund will be issued to your original form of payment once the return has been received in our warehouse.

Exchanges will not be processed until your returned item has been checked into our physical store. For further inquiries on our exchange policy, you may contact our staff by emailing service@rasasayang.com.my

PROMOTION CODES
Promotion codes are non-transferable and there is no cash alternative. Besides that, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

PRODUCT CARE
Rasa Sayang uses only the highest quality fabrics. However, due to their delicate nature, garment care instructions must be followed. Garments particularly intricate or delicate may have special dry-cleaning requirements. We recommend you use only a trusted and reputable dry-cleaner for all your Rasa Sayang pieces. Treat your Rasa Sayang pieces with care and love!