General

When you register, you are required to provide your information that is true, accurate, current, and complete in all respects. Should any of your information change, you may change it online or notify us through email. The account password should be in unique and keep secure. Any breach of security or unauthorized uses of your account, please notify us immediately.

To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by the bank acceptable to us.

Orders

All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out.

Payment

Payment can be made by Visa, Visa Debit, American Express, MasterCard, debit cards and any other methods which may be clearly stated on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have specifically authorized by the owner to use it.

We will take reasonable care to make our site secure. All online banking transactions on this site are processed using ipay88, which is a secure online payment gateway that encrypts your details in a secure host environment.

In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our site.

Delivery

Kindly take note that we will process and send out all orders within 24 hours after payment is received. Estimated delivery times provided are to be used as a guide only and commence from the date the order is sent out. We are not responsible for any delays caused by destination customs clearance processes.

SHIPPING POLICY

Shipping Details

We offer domestic services via Pos Laju Malaysia. Pos Laju Malaysia is a next day delivery service and it makes delivery on Monday – Friday, excluding the first Saturday of every month and local public holidays.

Tracking number will be provided through email once we have packed your order, you can check it next day. If you have not received your order within 3 working days, please contact sayang@rasasayang.com.my

Fesyen Rasa Sayang is responsible for postage.

RETURNS & EXCHANGE POLICY

Cash refunds are not available. Items that are in an unwashed, unaltered and unworn condition, returns will be accepted if the items are returned within (14) days of receipt.

Ways of return:

1) Shipping to our HQ

Shipping cost for the return will be borne by the customer.

HQ Address: No 1A, Lorong Meranti 1, Off Jalan Kenanga, 55200 Kuala Lumpur

2) To our KWC Fashion Mall branch

KWC Fashion Mall Address: 3-51, Tingkat 3, KWC Fashion Mall

Friendly reminder, NO cash balance will be refunded.

However, customers are advised to notify us at sayang@rasasayang.com.my by quoting the order number and the product details.

Sale items are non-returnable.

Please contact us at sayang@rasasayang.com.my or +6017-225 2220 if you have any questions or doubts.